FAQs

Account holders can withdraw their pending contract if it has not been approved by logging into their account. Under Your Accounts, select the desired Child Care Account. Then under Current and Upcoming Contracts, select the contract you would like to withdraw. Under Contract Management, click on Cancel Contract Request. 

Please log into your Eleyo account (create new if you do not have one) by going to fortbendisd.reg.eleyo.com, and submit a contract for your student. For more information and step-by-step instructions, please see our online help guide, under “Forms, Tuition and Calendars”.

For information about the monthly tuition for before and after school programs, please see our Forms and Information page, and the “Forms, Tuition and Calendars” section.

Log into your Eleyo account, under “Your Accounts” and click on the program and child’s name. Under Current and Upcoming Contracts, click on the child’s contract that you would like to change.  While in the contract page, click on Change Schedule, here you will be able to change your child’s enrollment schedule (you will need to do this for each contract, if you have more than one child enrolled). Please note that schedule changes must be submitted with two weeks' notice.

Yes. A student must show as active at the campus in Skyward Family Access when submitting a contract (registering) for Little Learners, Extended Day, or Club Excel programs. However, for out-of-school programs like Spring Break, Summer, and Full-Service Days, your student can attend at any of the open campuses.

If a child's start date needs to be delayed prior to approval, parents must log into their Eleyo account to make the change. 

Once a contract has been approved, you will need to email billing at ExtendedDayBilling@fortbendisd.gov to update your child’s start date.

Parents may delay their child's start date up to 60 days, only one time per school year. 

No. At the end of the school year, your student’s contract ends and a new contract must be submitted for the new school year, regardless of current enrollment status.

Yes, there is a $50 non-refundable registration fee, due at the time you submit the contract.

Information for the next school year will be available on fortbendisd.com/ExtendedLearning around the beginning of April, for Spring Break around the end of January, and for Summer around the end of February.

Once you’ve submitted a contract, it’s individually reviewed and approved based on campus availability. This process can take up to ten business days, or longer during high-volume times like in July and August. Your child cannot attend until the contract is approved and tuition has been paid. You’ll receive an email notification upon acceptance.

Each contract is individually reviewed, and information that you provide is compared to Skyward Family Access. Particularly around higher volume registration times (July and August), this process can take some time (up to two to three weeks). Other factors might include that your student’s campus is at capacity, which is indicated in Eleyo as a waitlisted campus. In that case, no more students can be accepted until space opens up, and this can take anywhere from a few weeks to several months. If the contract or Skyward Family Access indicates that a student has any medical or special needs, then the review process can also necessitate additional review by a supervisor, to ensure that your student is successful in Extended Learning programs.

Once a campus reaches capacity, it’s placed on a waitlist; when a seat becomes available, parents are notified via the email address in Eleyo that there is a spot available if they would like that spot for their child. Parents are notified in the order that the contract was received. Because availability occurs when other students withdraw, or when more staff are assigned to that campus, there is no timetable available.

No. Students can only attend before and after school programs at the home campus that they are enrolled in. Transportation is not provided.

Yes. Current families typically get a three-day window prior to open registration for all students.

If your student has an active contract for Little Learners, Extended Day, or Club Excel in the PM option or the AM/PM Combo option, then after school care is included on Early Release Days. There is a separate registration for Full Service Days, for Little Learners and Extended Day students. Club Excel does not have a Full Service Day program. Here is where you can find the Extended Learning calendars that show Early Release and Full Service Days, under “Forms, Tuition and Calendars”.

Parents will need to notify the Extended Learning main office with the student's full name and transfer information by sending an email to ExtendedDayBilling@fortbendisd.com. Student transfers are based on campus availability. If the campus that your child is transferring to is at capacity, then your child might be placed on a waitlist at their newly enrolled campus until a seat becomes available.

Each campus is unique, but all campuses include the following:

Homework Time

Students are provided a quiet environment and dedicated time to complete homework. Books are available for students to read once homework is completed. The amount of time dedicated to homework and/or reading varies by grade level. Grades K-2 have approximately 30-45 minutes and grades 3-8 have approximately 45-60 minutes. Students that require or request additional quiet time will be accommodated to the extent possible based on staffing and accommodations. Each child is responsible for remembering and completing his or her own homework. Extended Learning staff is not responsible for checking a child’s homework or confirming whether they have an assignment on a given day. Staff provides direction but does not provide tutoring or direct homework assistance. Extended Learning does not use homework or reading as a discipline tool.

Snack

Each student is offered a daily snack that is provided by the Child Nutrition Department.

Clubs

Twice a week students are offered the opportunity to participate in clubs. The offerings vary at each campus. Check with your campus Site Coordinator to see what clubs are offered at your campus. Sample clubs include chess, science, sports, and art. For contact information specific to your campus, please use our "Find My Campus Coordinator".

SPARK Curriculum

SPARK is designed to provide children with inclusive, highly active movement opportunities that foster social and motor development while maximizing time spent in moderate to vigorous physical activity and fitness pursuits. 4 The SPARK curriculum includes cooperative, cultural and aerobic games, and enjoyable skill and sport activities. Students participate in SPARK three times a week at each campus.

Outdoor/Gym

Children are provided structured and unstructured time for physical activity.

Centers

The Extended Day room has age-appropriate centers to keep children entertained.

Computer Time

Either in the computer lab or other designated area, children are permitted to use devices to go on District-approved websites to continue learning. Availability of the computer lab and devices will vary by campus. 

Little Learners is at every elementary school with a PreK program, Extended Day is at every elementary school, and Club Excel is at First Colony MS, Bowie MS, and Sartartia MS (for mornings and afternoons), as well as Fort Settlement MS and Garcia MS (mornings only). 

No. Students can only attend before and after school programs at the campus they are enrolled. 

We’re always looking to expand to more middle schools, if there is enough interest. If you’d like Club Excel at your student’s middle school campus, please complete the Club Excel Interest Form. Once there is significant interest a school, Extended Learning will work with campus personnel on possible plans to bring the program to the school.

Little Learners and Extended Day programs open at 6:30 am; Club Excel opens at 7:00 am.

Little Learners, Extended Day and Club Excel programs are open until 6:30 pm. Parents may pick up their child before 6:30 pm.

After 6:30 pm, late pickup fees will be applied to your account. The fees are as follows:

• 6:30 - 6:45 pm:  $15/child, $30/child after 2nd incident
• 6:45 - 7:00 pm:  $30/child, $60/child after 2nd incident
• After 7:00 pm:  $50/child, may result in dismissal after 2nd incident

If it is 7:00 pm and Extended Learning staff are unable to reach a parent or alternate contact, or if the child's contract information does not include an emergency or alternate contact available to retrieve the child, the FBISD Police Department will be contacted.

The Parent Handbook is on the Extended Learning Forms and Information page, under the “Forms, Tuition and Calendars” tab.

On Early Release Days, students enrolled in PM or AM/PM Combo can attend after school care at no additional fee. On Full Service Days, Little Learner and Extended Day students can attend at a daily rate. Except for Spring Break and the week of July 4th, Extended Learning is closed for school holidays and no programs are available.

For questions specific to your child’s campus Extended Learning program, or to talk to your campus Site Coordinator directly, please see our “Find My Campus Coordinator” on the Extended Learning website.

Students are engaged in physical activities, homework/quiet time, weekly clubs, games, crafts, and free play. A daily afternoon snack is provided. Students can bring a snack from home, as long as it’s nut-free.

No. During the school year, tuition is charged for the month, regardless of the number of days the student attends. 

It’s very important that the school and your child’s teacher know the dismissal instructions for your child, to ensure they’re in the right place after school. Best practice is to email your school, your child’s teacher, and the Extended Learning program’s site coordinator for any dismissal updates or changes. You can find your campus’ site coordinator by going to our “Find My Campus Coordinator” page.

Payments will need to be made online through your Eleyo account. Parents can also access their account by clicking on the link that was provided on the invoice sent to the account holder via email. We do not accept Cash or Check payments in person. All tuition payments must be made online at https://fortbendisd.reg.eleyo.com/  

Yes, auto-payments can be set up during the enrollment process. Parents can also set auto-payments by logging into their Eleyo account: under Your Accounts select the program and students name that you would like to set up auto-payments. Scroll down and click on Setup Auto Payments under Auto Payments. Here you will be able to set up/change your automatic payment method. 

Yes, late fees of $10 per day will accrue to any outstanding balance after the 3rd business day of the month. Late fees will continue to accrue until the balance on the account is paid in full; therefore, late fees should be paid at the time they are invoiced to avoid additional charges. 

Parents can use more than one payment method by logging into their Eleyo account and making these payments manually. Under Latest Invoice, click on $Pay, then input the amount you would like to pay and click on Add to Cart in the pop-up. Once the amount you would like to pay has been added to the cart, click on Checkout and select your payment method or add new payment method. You will need to follow these same steps for both or all cards you would like to use to pay your tuition in full.  

Parents can change the card on file for auto-payments by logging into their Eleyo account, under Your Accounts select the Acct#/Program that you would like to make payment changes too.  Scroll down, under Auto Payments, click on Choose a Different Payment Method. Here you will be able to change or enter a new card to be used for automatic payments.

Account holders can pull their tax statements by logging into their Eleyo account. Under Your Accounts, select your child’s name and program. Under Account Management, click on Download Tax Information, then select the year of the statement you would like to view/print. 

Withdrawals can be submitted online through your Eleyo account. After logging into your account, under Your Account, click on the Child’s name and program. Then under Current and Upcoming Contracts, click on the child's name that you would like to withdraw from the program. Under the contract page, click on Withdraw Contract under Contract Management. Please note that two weeks' notice is required for all withdrawals. Once an account has been invoiced, parents will no longer be able to submit a withdrawal for the invoiced month. 

Yes. You can withdraw your student and then re-submit a contract later. However, the contract must be approved again, and a registration fee is assessed. Spots are not temporarily held, so if you withdraw your student you might be placed on a waitlist for re-enrollment if the campus is full. 

There is an FBISD Employee (full time) Discount for the AM/PM Combo. A limited amount of financial assistance is available; you can find the Financial Assistance Application under “Forms and Information”. The updated one for the next school year is available around the beginning of July.

Emergency Contacts: Log into your Eleyo account and under “Manage Family Members”, find your student and click Edit Emergency Contacts. Click Add Emergency Contact or Create New Emergency Contact. Emergency contacts must be added for each child separately. 

Authorized Pickup: Log into your Eleyo account and under “Your Accounts”, select the Child Care Account. In “Account Management”, click on Manage Authorized Pickups. Select the “+Add Authorized Pickup”. In the Person drop-down box, select the person (if you’ve already created them in your account) or choose Other to add a person. Click Save Authorized Pickups. Note: authorized pickups must be added for each child separately. 

You’ve used that email address to create an Eleyo account in the past. Extended Learning has had the Eleyo platform for several years now, so it might’ve been for a Success Zone or Community Ed class, or a one-day event like GEMS or Family U. You can click on “reset your password” to gain access to your existing account. 

Log into your Eleyo account and review the email you entered when you originally created your account. If you need to correct or change it, click on your name in the upper right corner of the screen. Select “Your Account / Relationships”. Click the Edit button to the right of your name. You can make changes to your contact information. Also verify what you selected under “Receive our Marketing Emails?” – if you selected No, then you would only receive automated emails (ie, invoices) or emergency emails. 

Payments will need to be made online through your Eleyo account. Parents can also access their account by clicking on the link that was provided on the invoice sent to the account holder via email. We do not accept Cash or Check payments in person. All tuition payments must be made online at https://fortbendisd.reg.eleyo.com/  

Yes, auto-payments can be set up during the enrollment process. Parents can also set auto-payments by logging into their Eleyo account: under Your Accounts select the program and students name that you would like to set up auto-payments. Scroll down and click on Setup Auto Payments under Auto Payments. Here you will be able to set up/change your automatic payment method. 

Parents can use more than one payment method by logging into their Eleyo account and making these payments manually. Under Latest Invoice, click on $Pay, then input the amount you would like to pay and click on Add to Cart in the pop-up. Once the amount you would like to pay has been added to the cart, click on Checkout and select your payment method or add new payment method. You will need to do follow these same steps for both or all cards you would like to use to pay your tuition in full.  

Parents can change the card on file for auto-payments by logging into their Eleyo account, under Your Accounts select the Acct#/Program that you would like to make payment changes too.  Scroll down, under Auto Payments, click on Choose a Different Payment Method. Here you will be able to change or enter a new card to be used for automatic payments.

Account holders can pull their tax statements by logging into their Eleyo account. Under Your Accounts, select your child’s name and program. Under Account Management, click on Download Tax Information, then select the year of the statement you would like to view/print.  

Tax statements for January 2024 – February 2024 have been archived from the previous payment portal, EZChildTrack. Parents will need to request January and February 2024 tax statements by sending a request via e-mail to ExtendedLearning@fortbendisd.gov . You will need to provide the EZChildTrack account holders' first and last name. Please allow up to 2 business days for the EZChildTrack tax statement to be sent to you.

Withdrawals can be submitted online through your Eleyo account. After logging into your account, under Your Account, click on the Child’s name and program. Then under Current and Upcoming Contracts, click on the child's name that you would like to withdraw from the program. Under the contract page, click on Withdraw Contract under Contract Management. Please note that two weeks' notice is required for all withdrawals. Once an account has been invoiced, parents will no longer be able to submit a withdrawal for the invoiced month. 

Success Zone is an afterschool enrichment program that offers students from across the district and community a unique opportunity to explore new talents, develop skills, and expand their knowledge. We collaborate with professionals in the community to create a learning environment that combines hands-on curriculum with fun and interactive experiences in art, crafts, culinary, dance, fine arts, language, sports, STEM, and more. No matter what your child’s interests are, we are sure you’ll find a class that your child will enjoy!

Success Zone is open to all students in the community (district and non-district). Enrollment in Extended Day is not required to participate. If your child’s campus does not offer classes, families are welcome to register at a neighboring Success Zone campus.

Tuition fees vary and are set by the vendor and paid to the Community Education Program. The fee covers all the sessions and must be paid in advance. Classes are self-supporting with fees financing and sustaining the programs.

For Success Zone classes, the course fee listed covers all the sessions during the Fall or Spring semester. 

All classes take place on campus. Please notify your child’s teacher that your child is enrolled in Success Zone. At school dismissal, all Success Zone students will be sent to Extended Day where staff will help transition them and prepare them for the instructor. Once the class ends, non-Extended Day students must be picked up. Students enrolled in Extended Day will return to their groups.

Due to the safety of our students, students are required to be picked up by an authorized adult listed on the account. The program does not provide transportation. 

During registration, families can view the semester-at-a-glance online. At the end of the semester, they will be invited to attend the class showcase, where they can see what their child has learned. Throughout the semester, our vendors will also provide regular communication to families through email or take-home activities.

Once you register for the class, you will receive a receipt and an automated email.  If the Community Education Program cancels your class, you will be offered the choice of an alternative class, a holdover credit, or a full refund. Holdover credits can be used toward any future class. Registrants are notified via email at the email address on file in Eleyo if the class has been canceled.

To cancel your student’s Success Zone enrollment, send an email to CommunityEd@fortbendisd.gov. 

 Please note: 

• If a request for a refund is made ten business days prior to the start date of the class, 100% of tuition paid will be refunded and a processing fee of $10 will be added. 

• If a request for a refund is made five business days prior to the start date of the class, a 50% refund of tuition paid will be issued and a processing fee of $10 will be added.  

• Refunds will not be issued less than 5 business days prior to the start date of the class or once a class begins. 

We monitor enrollment on a daily basis. If a spot becomes available in a class, we will contact families on the waiting list according to the order in which registration was submitted. You are also welcome to call our office at 281-634-4220 or email communityed@fortbendisd.gov to ask about the status of your child’s enrollment. 

Information for the summer program is available on fortbendisd.com/Extended Learning around the end of February.

Yes. There is a $50 registration fee for summer Camp BLAST, regardless if your student attended during the school year, or the number of summer sessions they’re attending.

After you submit your child’s contract, notification about acceptance into the summer program will be sent to your email address on file. Each contract is reviewed and approved individually, and this process can take up to two weeks. You’ll receive another automated email notification when your child’s contract has been approved.  Please note: your child may not be approved for all registered sessions at one time. For example, the contract might be approved for sessions 1 and 4 but not 2 and 3 if those sessions are at capacity.

Registration for each week will close the prior Friday by noon (12:00 pm), unless the session reaches max capacity before that time. Typically, summer sessions do reach capacity soon after registration is opened.

During the summer, weekly sessions must be paid in full at the time your student’s contract (registration) is approved. Please only submit for the sessions you are prepared to pay for immediately, as full payment will be collected when registration is reviewed and approved.

You should put the grade the child just completed in this last school year. 

PreK students must turn four years old by September 1 and have a basic level of self-care. 

Requests for refunds or cancellations can be submitted in writing to Extended Learning at extendeddaybilling@fortbendisd.gov.  If a request for refund is made 10 days prior to the start of the session, the tuition will be refunded, less a $20 processing fee. The processing fee is charged per child, per week. All requests must be made in writing to Extended Learning at extendeddaybilling@fortbendisd.gov. 

Yes. Summer calendars are usually available on fortbendisd.com/ExtendedLearning in early April. Each week will consist of a field trip or onsite event, daily lunch, sports, games, hands-on activities, and arts/crafts.

Yes. Students do not have to be enrolled in Fort Bend ISD to attend Camp BLAST summer sessions. 

The Community Education Program of Fort Bend ISD is conducted for the benefit and enjoyment of the community. Classes are offered for participants regardless of where they live. Classes are not offered for credit.

For adult classes, we welcome and admit students 18 years of age and older and of any race, color, nationality, or ethnic origin to all classes. Classes are for adults only unless specifically noted in the course catalog. We ask that you adhere to the age requirements listed in the course description. Students under 18 will be permitted to register only with the prior consent of the instructor and Assistant Director and may be required to have an adult sign up with them. 

For Middle School and High School classes, enrollment is based on the student’s grade. 

For Elementary School, please see information in the Success Zone tab (K – Grade 5).